Cellborne Privacy Policy

Effective Date: Mar 9, 2026

Cellborne ("Cellborne," "we," "us," or "our") operates this website, customer portal, and related services, including all related information, content, features, tools, and services (collectively, the "Services"), in connection with account registration review, request-for-quotation ("RFQ") submission, quote management, order processing, manufacturing services, customer support, and related business operations. This Privacy Policy describes how we collect, use, disclose, retain, and otherwise process personal information when you access or use the Services, submit an account request, create or use an approved account, submit RFQs, upload files or drawings, accept quotes, place orders, communicate with us, or otherwise interact with us. Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope and Personal Information We Collect

For purposes of this Privacy Policy, "personal information" means information that identifies, relates to, describes, or can reasonably be linked to an identified or identifiable person. Personal information does not include information that has been de-identified, anonymized, or aggregated so that it cannot reasonably be linked to an individual. Depending on how you interact with us, we may collect the following categories of personal information:

1.1 Information You Provide Directly

We may collect personal information that you provide directly to us, including: Contact information, such as your full name, business name, email address, phone number, city, state, country, billing address, shipping address, and other business contact details. Account information, such as your username, password, login credentials, account preferences, and account approval status. RFQ and order information, such as requested quantities, material selections, requested due dates, shipping details, line-item information, quote acceptance details, purchase-order-related details, and communications relating to RFQs, quotes, orders, or account approval. Uploaded files and technical materials, such as CAD files, 3D models, PDF drawings, technical specifications, manufacturing notes, tolerances, bills of materials, and related metadata associated with files you upload or submit through the Services. Payment and billing information, such as billing contact information, transaction records, payment confirmations, and other payment-related details needed to process orders. Payment card details may be collected and processed by our payment processors rather than stored directly by us. Communications, such as the contents of emails, messages, forms, support requests, feedback, and other communications you send to us.

1.2 Information Collected Automatically

When you access or use the Services, we and our service providers may automatically collect certain information, including: Device and browser information, such as IP address, browser type, device type, operating system, language settings, and unique device identifiers. Usage information, such as pages viewed, links clicked, approximate location derived from IP address, referring URLs, dates and times of access, session activity, and how you navigate or interact with the Services. Cookies and similar technologies, which may be used to support website functionality, authentication, analytics, security, and performance.

1.3 Information from Other Sources

We may receive personal information from other sources, including: service providers that support our website, hosting, analytics, communications, payment processing, cloud storage, and related operations; business partners, referral sources, or other parties that you direct to share information with us; and publicly available or commercially available sources, where permitted by applicable law.

2. How We Use Personal Information

We may use personal information for the following purposes:

2.1 To Provide and Operate the Services

We use personal information to operate, administer, and provide the Services, including to:

review and approve or deny account registration requests;
create, maintain, authenticate, and secure user accounts;
receive, review, and respond to RFQs;
process uploaded files, drawings, and technical materials in connection with quoting and manufacturing;
prepare, issue, revise, and manage quotes;
process orders, arrange production, coordinate shipping, and manage transactions;
provide customer support and respond to inquiries; and
maintain records relating to quotes, orders, communications, and customer relationships.

2.2 To Improve and Maintain the Services

We use personal information to understand how the Services are used, troubleshoot issues, maintain security, improve usability, develop features, and support internal business operations.

2.3 To Communicate with You

We use personal information to communicate with you about your account request, approved account status, RFQs, quotes, orders, service updates, security notices, support matters, and other administrative or transactional communications.

2.4 For Marketing and Business Development

We may use personal information to send you marketing or promotional communications, subject to applicable law. You may opt out of promotional emails at any time by using the unsubscribe link in the email or by contacting us.

2.5 For Security, Fraud Prevention, and Legal Compliance

We may use personal information to detect, investigate, prevent, or respond to fraud, unauthorized access, misuse of the Services, security incidents, legal claims, and violations of our terms or policies, and to comply with applicable law, lawful requests, and legal process.

3. How We Disclose Personal Information

We may disclose personal information in the following circumstances: Service providers and contractors. We may disclose personal information to vendors, contractors, and service providers that perform services on our behalf, such as hosting, cloud storage, file handling, payment processing, analytics, communications, customer support, IT administration, and cybersecurity support. Manufacturing and operational support. We may disclose information as reasonably necessary to support quoting, engineering review, manufacturing operations, shipping, and related order fulfillment activities. Professional advisors and legal compliance. We may disclose personal information to lawyers, accountants, auditors, insurers, financial institutions, regulators, law enforcement, courts, or other third parties where reasonably necessary to comply with law, respond to legal process, protect rights or safety, collect amounts owed, or enforce our agreements. Business transfers. We may disclose personal information in connection with an actual or proposed merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction. With your direction or consent. We may disclose personal information when you request, direct, or consent to the disclosure. We do not sell personal information for monetary consideration. However, depending on how the Services are configured and the laws that apply to you, certain cookie- or advertising-based disclosures may be treated as "sharing" or targeted advertising under applicable law.

4. Uploaded Files, Technical Data, and Customer Materials

If you upload or submit CAD files, drawings, technical specifications, or other customer materials through the Services, we may process those materials and related metadata to review account requests, evaluate RFQs, assess manufacturability, prepare quotes, process orders, perform manufacturing services, maintain records, improve internal operations, and comply with legal obligations. To the extent uploaded files or technical documents include personal information, that information will be processed in accordance with this Privacy Policy. You are responsible for ensuring that you have the necessary rights and authority to submit all files, drawings, and related materials to us.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the Services, remember user preferences, maintain session state, analyze traffic, improve performance, and support security. Depending on your jurisdiction, you may have the right to manage cookie preferences or opt out of certain non-essential cookies or similar technologies. Your browser may also allow you to block or delete cookies, although doing so may affect the functionality of the Services.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to maintain accounts, support quoting and manufacturing records, comply with legal, tax, accounting, and reporting obligations, resolve disputes, enforce agreements, and protect our business interests. Retention periods may vary depending on the type of information, the nature of the relationship, legal requirements, and operational necessity.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. Because design files, drawings, and technical submissions may be sensitive, you should avoid sending confidential information through unsecured channels. If you require heightened confidentiality protections, please contact us regarding appropriate arrangements.

8. Your Rights and Choices

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information, including the right to:

request access to personal information we hold about you;
request correction of inaccurate personal information;
request deletion of certain personal information;
request a copy of certain personal information in a portable format;
opt out of certain marketing communications; and
object to or request restriction of certain processing, where provided by law.

To exercise any applicable rights, please contact us using the information in Section 13 below. We may need to verify your identity before processing your request. We will not discriminate against you for exercising rights provided by applicable law.

9. International Transfers

We and our service providers may process or store personal information in the United States and other countries that may have data protection laws different from those in your country of residence. Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

10. Third-Party Websites and Services

The Services may contain links to third-party websites, tools, integrations, or services. We are not responsible for the privacy, security, or data handling practices of those third parties, and we encourage you to review their privacy policies.

11. Children's Privacy

The Services are intended for business and commercial use and are not directed to children. We do not knowingly collect personal information directly from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational reasons. When we do, we will update the “Last Updated” date above and provide any additional notice required by applicable law.

13. Contact Information

If you have questions about this Privacy Policy or would like to exercise any applicable privacy rights, please contact Cellborne at info@cellborne.com.

This Privacy Policy is intended to describe Cellborne’s general privacy practices in connection with the Services. Additional notices may be provided where required by applicable law or where specific services, workflows, or relationships warrant supplemental disclosures.